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FREQUENTLY ASKED QUESTIONS (FAQ)

HOW DO I PROTECT MY SOFA SET / COUCH OR LOUNGE SUITE?

Place your furniture away from air conditioners, heat sources, and prolonged direct sunlight. Do not position your furniture under an air condition vent, close to a fireplace or heater, or in consistent direct sunlight. Consider covering your leather furniture with lightweight sheets when not in use. This will protect it from dirt and dust, and it won’t need to be cleaned as often. This will also keep sunlight off the furniture, which can dry out and crack the leather over time.



HOW DO I CLEAN MY SOFA SET / COUCH OR LOUNGE SUITE DAILY?

1. DO NOT USE:
- SADDLE SOAP - CLEANING SOLVENT - OILS - FURNITURE POLISHES - VARNISHES - ABRASIVE CLEANERS - DETERGENTS - AMMONIA - MULTI SURFACE CLEANERS - ALL SURFACE CLEANERS - DISHWASHING LIQUIDS - VINEGAR - MAYONAISE - HAIR CAIR PRODUCTS 2. NORMAL OR FREQUENT CLEANING Remove dirt by using a Vacuum cleaner with soft brush attachment. Purchase a new cloth to be used just on your new furniture.
Dust or wipe frequently with a clean, soft and dry microfibre cloth. Always be sure to use a soft cloth and never use an abrasive brush or scrubber as this can scratch and damage the furniture.
DO NOT UNDER ANY CIRCUMSTANCE USE A CLOTH THAT HAS BEEN USED TO CLEAN OTHER SURFACES AND THAT MAY HAVE ANY CLEANING MATERIAL RESIDUE ON IT.



HOW DO I CLEAN MY SOFA SET / COUCH OR LOUNGE SUITE IF IT GETS DIRTY?

1. SOILED OR DIRTY FURNITURE If furniture is soiled or dirty it can be wiped with a damp clean and soft microfibre cloth using lukewarm water. Make sure that the cloth is not soaking wet. Never let water soak into furniture.
If further cleaning is necessary, create a lather of a mild, nonabrasive soap with lukewarm water. Moisten the clean, soft and dry microfibre cloth in the water and wipe the furniture. Test an inconspicuous spot with the cloth to make sure there’s no discoloration from the soap and water. Do not spot clean your furniture; clean the entire surface. Let the furniture air dry; never use a hair dryer or other heat source to dry any furniture.
2. SPOTS AND SPILLS Wipe excess liquid immediately with a clean cloth or sponge; let the furniture air dry. The most important thing is to clean the spill up quickly so that it does not have time to soak into the furniture. 3. STUBBORN SPOTS AND STAINS Apply a mild, nonabrasive soap solution with a clean, wet sponge. Rinse well and let air dry.
4. BUTTER, OIL, OR GREASE
Wipe the furniture with a clean, dry cloth and let the remainder of the oil dissipate. Do not apply water or try to wash a grease spot. If the stain remains, contact a professional cleaner.
5. LARGE AREAS
If large areas are soiled, contact a professional cleaning firm.



HOW DO I STORE MY FURNITURE CAREFULLY?

If you need to put furniture into a storage unit for a time, get it professionally cleaned beforehand and ensure it is thoroughly dried. Place a plastic sheet under it to combat moisture seeping in.
Leather needs to breathe, so never wrap leather furniture in plastic as this will cause moisture to build up and ruin the leather.
Never place other heavy items on top of leather furniture as this can cause irreparable indentations in the leather. Place leather furniture on top of wooden pallets to keep it off of the ground.



CARE AND MAINTENANCE INSTRUCTIONS

The instructions for the care and maintenance of your furniture are provided to you as a service. No warranty is implied since results may vary.



WHEN WILL I GET DELIVERY?

Subject to availability and receipt of payment, requests will be processed within 3 working days and delivery confirmed by way of email or telephone. Products will be shipped within 10 working days. Please note that actual shipping / delivery times may vary and are an estimation only. SuCasaDesigns.co.za is an online retailer. We do not allow for order collections from our stores. The service we offer is a door-to-door service. Su Casa cannot ship to P.O. boxes, farms or rural areas.